Get In Touch

We're here to help you with all your financial needs. Choose your preferred way to reach us.

Call Us

Speak directly with our friendly customer service team during business hours for immediate assistance.

+256 393 224396

Email Us

Send us an email and we'll get back to you within 24 hours with detailed information and support.

manager@rwakyakibunyasacco.com

Visit Us

Visit any of our 5 branches across the Rwenzori region for face-to-face consultation and service.

Find a Branch

Live Chat

Get instant answers to your questions through our online chat service during business hours.

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Send Us a Message

Fill out the form below and we'll contact you as soon as possible.

Visit Our Main Branch

Kibiito, Fort Portal - Kasese Highway

Bunyangabu District, Uganda

Frequently Asked Questions

Quick answers to common questions about our services and operations.

What documents do I need to become a member?

To become a member, you'll need: 2 passport photos, photocopy of your National ID, LC1 letter, and UGX 20,000 for registration fee, shares, and initial savings. Visit any branch with these documents to get started.

How long does loan approval take?

Loan applications are typically processed within 24-48 hours for complete applications with all required documents. Emergency loans can be processed within 24 hours for qualified members.

What is the interest rate on loans?

All our loans carry a competitive 2% monthly interest rate on reducing balance. This translates to affordable repayments and clear, transparent pricing with no hidden charges.

Can I access my savings anytime?

Yes! Voluntary savings can be accessed anytime during business hours. However, compulsory savings (4% of loan amount) remain until your loan is fully cleared to maintain your security.

Do you offer mobile banking services?

Yes, we offer M-SACCO mobile banking services that allow you to check balances, make payments, and apply for loans through your mobile phone. Visit any branch to register for this service.

Need Immediate Assistance?

Contact us directly through these numbers for quick support.

Main Office

+256 393 224396 General Inquiries & Support

Emergency Line

+256 763 722280 After Hours & Urgent Matters

Loans Department

+256 393 224396 Loan Applications & Queries